Adjuster Claim Technician/Project Coordinator

Woodgate & Clark is a dynamic, highly responsive loss adjusting business with over 45 years' experience. We are a trusted and secure provider of loss adjusting services to major  insurers of the UK insurance market.  Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

The Role / Specification :

We are looking for an experienced Claim Technician from a Loss Adjusting background, although the title for the role will be Project Coordinator.

Woodgate & Clark has launched its own repair network, Quadrassist, which comprises a national network of over 100 contractors.  The Contractor Liaison Team’s prime function is to appoint Quadrassist contractors and manage the repair process in conjunction with the relevant loss adjuster / insurer.    We have a team of Internal Surveyors within Quadrassist and you will liaise with them on complex cases and complaints.  You will report to the Quadrassist General Manager.

Responsibilities will include:-

• Appoint Quadrassist contractors being conscious of a client’s specific requirements.
• “Cradle to Grave” coordination of repair works
• Undertaking initial estimate validation & validation of final accounts
• Processing invoices
• Manage the contractors to ensure SLA compliance
• Proactive liaison with contractors, policyholders. loss adjusters, Insurers and internal surveyors throughout the QA process
• To carry out daily quality calls to policyholders to ensure that they are satisfied with repair progression.

Other Responsibilities

• Provide input in to process improvement and innovation
• To provide updates to Management on performance
• Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.
• Participate in monthly team meetings

Who were looking for:

If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you.  We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.

In return we offer:

• Competitive base salary dependent on level of experience & qualifications
• Company contributory Pension
• 25 days holiday + bank holidays
• Death in Service benefit
• Various discounts on lifestyle benefits via our 'Perks at Work' scheme

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. 

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks.  Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.